Информационная система работы с банковскими клиентами

Abstract

Степень клиентоориентированности банка обуславливается его способностью удовлетворить запрос потребителя. Скорость обработки запроса клиентов влияет на их лояльность. Этот доклад посвящен созданию такого программного обеспечения, которое сопровождает подключение услуг в интегрированной банковской системе с наименьшими человеческими затратами, тем самым сокращая время ожидания клиентов. The degree of customer focus of the bank is determined by its ability to satisfy the consumer's request. The speed of processing a customer request affects their loyalty. To reduce existing costs and achieve strategic goals to increase the profit of the organization, an analysis of the organizational and functional structure of the enterprise and problem situations that need to be addressed was carried out. Information flows, the level of automation of the organization's processes were described. A web application was developed to connect bank customers with great functionality. The creation of a web application included such stages as: development of technical specifications, description of the designed processes, creation of a database, development of user interface design, testing and debugging of the application. The calculation of the reliability of the software was carried out, the value of which is 0.9524, based on this, it can be argued that this system is quite reliable. The annual economic effect from the introduction of a web application is determined. The payback period of the project is 1 year.